Frequently Asked Questions
Here are answers to our Frequently Asked Questions:Upon receiving your order, Etoiles Frissons will send you an email confirmation to acknowledge that your order has been successfully placed. However, please be aware that this confirmation does not automatically ensure the availability of the items you’ve ordered.
Upon receiving your order, we allocate 24 hours to confirm the availability of the fabric for your selected items. Please be aware that this timeframe excludes weekends and public holidays. We will keep you informed about any updates or changes regarding your order’s fabric availability.
To track the status of your order, please use the tracking link provided in your order confirmation email. This link will direct you to our website, where you can view real-time updates on your order’s progress. If you haven’t received a tracking link or if you’re encountering any issues with tracking your order, don’t hesitate to contact our customer service team for assistance. They are available to provide you with the latest information regarding your order and answer any questions you may have.
At EtoilesFrissons.com, we offer a broad range of payment options to cater to the diverse preferences of our distinguished customers. Accepted methods of payment include major credit cards such as Visa, MasterCard, American Express, and Discover. For added convenience, we also support Klarna & Afterpay allowing you to shop now and pay later in installments. Our aim is to provide a seamless and secure shopping experience, ensuring every transaction is encrypted for your protection.
Your credit/debit card will be charged at the time your order is placed